Archive for January, 2011

27
Jan

Another Marketing Clanger from Facebook #fail

   Posted by: Michael Carney    in Facebook, Fail, social media

Facebook has once again grabbed gumboots and a bucket and gone wading into the streams of data flowing from its users, attempting to pan for advertiser gold with scant regard for user opinions or privacy concerns.

Latest Facebook folly: “Sponsored Stories”, which the social giant describes as:

“word-of-mouth recommendations about brands that come from your News Feed. Examples of the types of stories that can be surfaced in Sponsored Stories include: Page Likes, Page posts, app interactions and Place check-ins. For example, if your friends like a Page, in addition to seeing that story in your News Feed, you may see the same story on the right-hand column on Facebook.”

If you want to see how Facebook thinks marketers can exploit consumer interest for commercial gain, take a look at this video spelling it all out in painful detail.

Apart from such minor issues as privacy, Sponsored Stories have the potential to change consumer behaviour on the site.

Why on earth would you mention a brand in any post if that brand was suddenly going to pop-up on all your friends’ newsfeeds, proclaiming your championing of their brand as if you were suddenly their greatest evangelist?

Immediate side-effects of this latest crass commercialisation: consumers unliking your brands en masse, and going out of their way to avoid using any sponsored apps or checking-in at any major location.

Not to mention class-action lawsuits from those whose privacy (and reputation with their friends and followers) is threatened. Oh yeah, and a deliberate strategy by disgruntled users of posting negative comments about participating brands, to taint their Sponsored Stories ….

Who dreams up these ideas?

Oh, right, saw it on “The Social Network” — anti-socialites.

Tags: , ,

26
Jan

What makes a smart sponsorship?

   Posted by: Michael Carney    in sponsorship

IEG’s Dan Kowitz, writing last week on the company’s Sponsorship blog, reported on a panel of industry colleagues who spoke at PCMA’s Convening Leaders Annual Conference. The group consisted of representatives from PCMA, FedEx Services, the National School Boards Assn. and Gaylord Entertainment/Gaylord Hotels and they were tasked with talking about five key elements that they defined as critical to achieving partnerships, above and beyond sponsorships.

Interestingly, each had their own take on the subject, with branding attributes the most common overlap.

Here are their various views on key partnership elements (with our own additions in parentheses where we consider it appropriate).

IEG

  • Form partnerships through dialogue, not proposals (look for Win-Win by being flexible and taking account of your potential partners’ desires and needs}
  • Determine brand fit (do the brands have common values and target markets?)
  • Establish key objectives of the partnership (what is each partner trying to achieve and are they mutually compatible goals?)
  • Over-deliver on value
  • Define, measure and deliver ROI

NSBA

  • Customer service
  • Mutually beneficial relationship
  • Access to key leadership
  • Exclusivity
  • Voice for corporate partners


FedEx Services

  • Support/advance global brand?
  • Make sense in the marketing plan?
  • Access to target audience?
  • Partner position in the industry?
  • Metrics? Measurement? ROI?

PCMA

  • Brand alignment – Principles of strong brands
  • Commitment – Multiple stakeholders
  • Value – Measurement and exchange
  • Delivery – Manage expectations
  • Accountability – Metrics, reporting, business reviews and ROI

Gaylord

  • Prospect research – Proper alignment
  • Brand development opportunities
  • Business objectives – Total value
  • Flawless delivery – Over-deliver
  • Accurate & timely metrics – Business reviews

If you are actively considering sponsorship of any property, we encourage you to check out the Sponsorship Evaluation Checklist, which lists a wide range of considerations you should review when evaluating a sponsorship.

Tags: , , , , ,

2
Jan

The British Television Ad of the Year

   Posted by: Michael Carney    in advertising, television

It’s that time of the year when broadcasters around the world air their roundup of the best, the brightest and the most memorable moments of the last twelve months.

In that spirit, UK freecaster ITV has just aired a countdown of viewer-selected favourite TV ads. Top of the list for 2010, an admirable advertisement for British department store chain John Lewis:

YouTube Preview Image

Tags: , , , ,