Archive for the ‘Experiential’ Category

Those fine folks at Springwise (an excellent resource for stealing ideas — get yourself on their newsletter mailing list) have pointed us in the direction of  “a nationwide network of pop-up marketing places”:

BrandNew Stores aims to turn fleeting pop-up shops into a chain concept, creating fixed spaces where brands can temporarily present themselves in a regular retail environment. Its first branch opened in the Dutch town of Amstelveen last month, where Alfa Romeo used the shopping mall space to present its new Alfa Mito model. It’s all about experience marketing: companies can use a BrandNew Store for a few weeks to present a product or service, or to reach out to new and existing customers without going for immediate sales.

Targeting premium retail areas where unhurried leisure-shoppers are more likely to explore a client’s offerings, BrandNew Stores will add locations in Groningen, Den Haag and Rotterdam later this year, with more cities to follow in 2010. The stores will be decked out with video screens, interactive floor projectors and other elements that make it easy for brands to present themselves.

Exclusivity has been a major element of the pop-up phenomenon, and brands have mostly limited their temporary attention-seeking abodes to major cities like London and New York. By creating a nationwide network, much of that exclusivity is lost, and the concept becomes more of a regular marketing tool. Which has its benefits: brands can reach a much wider audience, and being able to design once and then move everything to another city significantly brings down the cost per location. Since rents are still down in most malls and high street shopping areas, now’s the time to bring this to other countries.

What can you do with a Pop-Up store?

Lots of things:

nike-pop-up

How about a purpose-built Nike Tennis pop-up-shop, just 1km from Wimbledon? The store was a hub of tennis activity, featuring vibrant art installations, grass-covered signage and historic memorabilia from Nike’s past Wimbledon champions. As a pop-up shop it only existed for the 2-week duration of the tournament, after which the store returned to its original look and function as a DVD rental store.

How about a water store?

vitamin_water_store

Jewelry:

Sikara

Sikara & Co. Jewelry Pop-Up Store makes Union Street in San Francisco its new home as a “pop-up” shop.

“This style of store front allows us to open a temporary store in San Francisco and market test our collections as we roll them out nationally; we are very excited to be one of the first pop-up stores in the city,” said Mousumi Shaw, Founder and Creative Director.

The temporary store features globally inspired designs that fall into four collections: Indian, Italian, Mexican and Egyptian.  Limited edition pieces will also be available for the holiday, many of which are exclusive to the Union Street pop-up.  Sikara & Co. has partnered with San Francisco Stylist, Jill Siefert, as she will be helping customers most Mondays in the store with free styling tips.

As the LA Times reports, popup stores are a blessing to landlords in the current economy:

Designed to generate buzz and lure shoppers with a get-in-while-you-can appeal, pop-ups allow merchants to move quickly, opening up shops to test a new product or market, and closing them without much fuss.

Gap Inc. recently opened a pop-up shop on trendy Robertson Boulevard to promote its new premium denim line; celebrities including Halle Berry and Ashlee Simpson-Wentz turned out to the shop’s launch party. Toys R Us Inc. is setting up about 80 temporary toy shops nationwide, including several at upscale malls previously unavailable to the chain. J.C. Penney Co. touted its back-to-school offerings through interactive pop-up displays in half a dozen Southern California malls.

The pop-up phenomenon is not that new. BusinessWeek wrote about it in early 2007, giving a solid business perspective on the experiential marketing possibilities — and providing us with more inspiration along the way:

Four days. That’s how much time New Yorkers had to get a piece of the upscale design line Proenza Schouler at discount prices. On Feb. 2, the über-chic discount retail store Target popped open a store in lower Manhattan, to display this latest high-fashion-at-low-prices design line. The store then closed on Feb. 5.

In a world of BlackBerries and instant messaging, there’s a growing sense of haste in people’s lives. In response, companies trying to get consumers’ attention are trying to create a sense of urgency. For retailers, who need to get people into stores to try out their clothes, their shoes, and any other new products, the store itself is the new limited edition. So limited in fact that it may last a mere 96 hours. “There’s a certain passion about things that shout ‘act now!’ and that has transpired into the way we shop too,” says Claudine Gumbel, co-founder of Think PR, a New York fashion publicity firm.

These days, retailers are adopting the concept of a pop-up store with gusto. A pop-up store opens up at an empty retail location for a few days in a major city, or a mall, with great fanfare. And then, poof! It’s gone. In November [2006], Nike  opened a pop-up store in Soho for just four days for the sole purpose of selling 250 pairs of the Zoom LeBron IV NYC basketball shoes, named after the popular 22-year-old NBA All-Star LeBron James. The special edition shoes were priced at $250 each.

In May and June, Gap kicked off a ’60s style tour, where it used a school bus as a traveling pop-up store that made appearances in Los Angeles and New York and stopped at beaches on both coasts. Instead of seats, the bus sported shelves filled with t-shirts, flip-flops, and beach hats that people bought and paid for at a cash register near the driver’s seat. Even the stodgy giant Wal-Mart adopted the concept last April, when it showed its new fashion line Metro 7 in a Fashion Cabana in Miami’s South Beach district, open for only two days.

BUDGET BUZZ
Retailers use pop-up stores to generate buzz and excitement around a new product launch, as in the case of Target’s Proenza Schouler line. Sometimes, the stores are a great way for stores to check the pulse of consumers and try out new products. Usually, they are less costly than television ads, which can run in the millions of dollars to produce and broadcast, and the stores generate similar buzz and publicity for new brands.

Even nonretailers are giving it a try. The U.S. Potato Board, which represents American potato growers, opened a pop-up store in New York, during the week of Thanksgiving, for less than $200,000. The group, with the help of cartoon character Mr. Potato Head, promoted the message that potatoes contain more potassium than bananas as well as nutrients like folic acid and vitamin C.

Pop-up stores have worked especially well, though, for brands that don’t have a retail outlet store. Currently, the carmaker Lexus is wrapping up its multicity pop-up art gallery tour in Chicago. There, it has rented retail space to showcase three avant-garde artists—a photographer, a video movie maker, and a wood carver—whom the company feels reflect the innovation and design elements of its latest self-parking car.

For much of last year, Ford opened kiosks in several malls around the country to show off its midsize Fusion. The kiosks, labeled Fusion Studio D, were targeted at women, and offered makeovers, fitness training, and health information. The kiosks would pop up in malls in cities around the country, just days before the local Susan G. Komen Foundation’s Race for the Cure, and signed up people who wanted to run to cure breast cancer.

LOOKING FOR KICKS
Of course, it’s not easy to set up a pop-up store [which is why the notion of a store network is so appealing]. Unoccupied stores in hot retail locations aren’t easy to come by [2009 update: more available now]. Moreover, they can backfire, if a retailer doesn’t staff the store with some of the best customer service personnel, who know enough about the brand. “We had to make sure there were people who live and breathe Florida to explain what they were missing,” says Nicki Grossman, chief executive of the Greater Fort Lauderdale Convention & Visitors Bureau, which set up a pop-up store—complete with sandy beaches, a golf putting hole, lifeguards, and beach beauties—in January in New York.

No wonder companies feel the pressure not only to be cool, but to offer visitors an additional kick. For instance, when electronics company JVC opened its pop-up store, it offered karaoke and let people film themselves using its newly launched video camera and make their own DVDs, which folks could then carry home as gifts. And sneaker maker Fila let people draw their own designs on a computer, which they printed on a T-shirt that shoppers could take home with them for free. “You had the sense that you are creating artwork and you are really engaging the consumer, which is the most important part,” says Gumbel of Think PR.

Retailers have clearly discovered that pop-up stores bring brands to life and let people sample products in a great format, without much cost. “Try getting that from a 30-second ad,” says Claudia Strauss, president of Lime PR, in New York.

Uniqlo, the hip Japanese retailer of casual wear, took the pop-up format to a new level late in the runup to the November 2006 opening of its New York store. To announce its arrival, it drove two shipping containers into the city and used them as stores that “popped up” in various locations over eight weeks to show off the company’s apparel:

Uniqlo

Uniqlo 2

Uniqlo 3

Uniqlo 4

Uniqlo 5

Pop-up stores — coming to an empty location near you. Are you up for it?

Four days. That’s how much time New Yorkers had to get a piece of the upscale design line Proenza Schouler at discount prices. On Feb. 2, the über-chic discount retail store Target (TGT) popped open a store in lower Manhattan, to display this latest high-fashion-at-low-prices design line. The store then closed on Feb. 5.

In a world of BlackBerries and instant messaging, there’s a growing sense of haste in people’s lives. In response, companies trying to get consumers’ attention are trying to create a sense of urgency. For retailers, who need to get people into stores to try out their clothes, their shoes, and any other new products, the store itself is the new limited edition. So limited in fact that it may last a mere 96 hours. “There’s a certain passion about things that shout ‘act now!’ and that has transpired into the way we shop too,” says Claudine Gumbel, co-founder of Think PR, a New York fashion publicity firm.

These days, retailers are adopting the concept of a pop-up store with gusto. A pop-up store opens up at an empty retail location for a few days in a major city, or a mall, with great fanfare. And then, poof! It’s gone. Last year, in November, Nike (NKE) opened a pop-up store in Soho for just four days for the sole purpose of selling 250 pairs of the Zoom LeBron IV NYC basketball shoes, named after the popular 22-year-old NBA All-Star LeBron James. The special edition shoes were priced at $250 each.

In May and June, Gap (GPS) kicked off a ’60s style tour, where it used a school bus as a traveling pop-up store that made appearances in Los Angeles and New York and stopped at beaches on both coasts. Instead of seats, the bus sported shelves filled with t-shirts, flip-flops, and beach hats that people bought and paid for at a cash register near the driver’s seat. Even the stodgy giant Wal-Mart (WMT) adopted the concept last April, when it showed its new fashion line Metro 7 in a Fashion Cabana in Miami’s South Beach district, open for only two days.

BUDGET BUZZ
Retailers use pop-up stores to generate buzz and excitement around a new product launch, as in the case of Target’s Proenza Schouler line. Sometimes, the stores are a great way for stores to check the pulse of consumers and try out new products. Usually, they are less costly than television ads, which can run in the millions of dollars to produce and broadcast, and the stores generate similar buzz and publicity for new brands.

Even nonretailers are giving it a try. The U.S. Potato Board, which represents American potato growers, opened a pop-up store in New York, during the week of Thanksgiving, for less than $200,000. The group, with the help of cartoon character Mr. Potato Head, promoted the message that potatoes contain more potassium than bananas as well as nutrients like folic acid and vitamin C.

30
Sep

Experiential Vikings: Marketing Idea Worth Stealing #44

   Posted by: Michael Carney

Jorvik Viking Centre

Located in downtown York in old  England, the Jorvik Centre provides an entertainment, education, sight and smell sensual experience at the site of a Viking village discovered during the construction of the Copper Gate Mall.

Heritage Resources
The Jorvik Viking Centre is an archaeological site of a Viking village of 975AD. Artifacts were removed from the site, stabilised and then brought back to their original locations. The specific artifacts range from buildings to tools–all are restored and preserved for visitors to understand how an excavation is conducted and how the Viking culture worked.

This video clip gives a useful summary of the history of Jorvik:

Jorvik Viking Centre

How Visitors Interact with Resources
The experience is provided by entering at street level, paying a fee, and being escorted down the stairs to the Viking Village level. After passing through a maze of descriptive panels, the visitor enters a small electric car (time car) and travels slowly backward in time (facing backward) viewing panoramic scenes of historic events, first World War II, then World War I, the British Civil War, and then arriving in the Viking historical period, about 1,000 A.D. All of this is explained by audio narrative.

The visitor’s car is then reversed and travels forward through a reconstructed village that was sacked and burned with all of its sounds, smells, and sights.

The visitor travels down a street, in the time car, and into individual buildings observing the production and sale of products and foods, even passing by an ancient latrine with all of its pungent odors. The visitor then travels by a fish market and fishing boat with its smells and sounds. Now, moving forward into the present through a darkened tunnel, is a view of the actual Viking village excavation. The visitor then travels through the excavation in the exact sequence as in the reconstruction.

The process of archaeology is explained as you travel through this stabilised Viking ruin. After passing through the authentic ruined village, the visitor enters the mock-up laboratories where the passenger gets out of the time car and is met by docents explaining the process of research involved in the reconstruction of the village. The visitor may look into microscopes, view seeds and learn pollen analysis and understand the use of floatation equipment.

Visitor Experiences

Visitor experiences at this site are rich and varied. After this trip they can visit traditional displays and a gift shop. This shop has a wide variety of gifts including everything from blood axes to erasers that smell like a latrine and fish market to scholarly publications. The visit ends with an opportunity for the visitor to stamp a coin from a die made from an original coin found at the site. The stimulation that is planned for the visitors is varied and rich.

Benefits
A major reason for this site being designated a fully developed heritage tourism site is the completeness of the benefits. Visitors, the site and the community all benefit from the visitor experience. Visitors have a stimulating, memorable experience. The site receives increased awareness of archaeological practices, in addition to revenue needed to continue the scientific research. The host community also benefits from the visitation in immediate and tangible terms.

The line to enter the Viking Center is often quite lengthy, so visitors take time to visit the nearby shops in the mall.

Marketing Lessons Worth Stealing
Many lessons can be learned at this site, but two are highlighted here. Shopping is a critical part of the visitor experience, and this site is able to leverage its visitation to benefit the greater community in a visible way.

Another key lesson is the visitor experience and the distinctive Visitor Interaction Mechanisms (VIMs). Coin stamping and VIMs like the microscopes which visitors can use to investigate key elements are important.

The Viking Center may seem a long way away from your operation, but take a few moments to consider how you could turn your space into an experiential extravaganza. If you can become a destination in your own right, it may change your future considerably ..